Frequently Asked Questions
Everything you need to know about shopping with 5mc2
How long does shipping take and how much does it cost?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping costs are calculated at checkout based on your location, but we offer free standard shipping on all orders over $100.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Please use our online portal to generate a return shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific garment advice.
What payment methods do you accept?
5mc2 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At 5mc2, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We audit our factories annually to ensure fair labor practices and environmental standards.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team via live chat for urgent requests.